OpenAI Daybreak incident · November 4, 2026
Times are UTC. Support-chat times are approximate, taken from the local clock at the time of the conversation.
After Advanced Account Security and two YubiKeys from the OpenAI + Yubico bundle were registered, identity verification opened. With Russia selected, Persona showed “We're unable to verify IDs from this country.” With Japan selected, it offered only a driver's license or passport.
A request through the Help Center support chat asked OpenAI to accept the Japanese Residence Card or allow manual review, or else to state whether nationality makes the account ineligible.
Daybreak “document types can include residence permits,” but Support “can't override the verification decision or force a manual review,” and Daybreak “isn't available in every region.”
The reply explained both Persona paths and asked how to verify with the Residence Card, or for confirmation of whether nationality is the reason.
Escalated to a support specialist: “You can expect a response in the coming days. Replies will also be sent via email.”
Unresolved. No human response, rule citation or alternative verification path has been provided.