{
  "schema_version": 1,
  "updated_at": "2026-08-21T06:08:00Z",
  "currency": "USD",
  "product_classification": "Claude Individual subscription extra usage; not Console or API workspace billing",
  "status": "unresolved",
  "verified_original_payment_refund_usd": "15.26",
  "anthropic_account_credit_usd": "3.11",
  "anthropic_account_credit_label": "Claude Extra Usage Credit — July 2026 Billing Correction",
  "anthropic_account_credit_expires_on": "2027-07-21",
  "account_credit_is_original_payment_refund": false,
  "existing_automatic_only_demand_usd": "1600.38",
  "separate_august_12_demand_usd": "99.08",
  "arithmetic_exposure_across_separate_tracks_usd": "1699.46",
  "arithmetic_exposure_is_merged_demand": false,
  "remaining_unresolved_existing_automatic_only_usd": "1585.12",
  "remaining_unresolved_separate_august_12_usd": "99.08",
  "remaining_arithmetic_exposure_across_separate_tracks_usd": "1684.20",
  "remaining_arithmetic_exposure_is_merged_demand": false,
  "issuer_dispute_submission": {
    "sent_date": "2026-08-20",
    "recipient_class": "card-issuing bank",
    "signed_request_sent": true,
    "charge_count": 10,
    "original_arithmetic_exposure_across_separate_tracks_usd": "1699.46",
    "verified_original_payment_refund_counted_once_usd": "15.26",
    "remaining_amount_submitted_for_review_usd": "1684.20",
    "bank_registration_confirmed": true,
    "bank_registration_date": "2026-08-21",
    "forwarded_to_responsible_staff_confirmed": true,
    "formal_acceptance_confirmed": false,
    "mastercard_routing_confirmed": false,
    "status": "registered_pending_bank_review",
    "evidence_boundary": "The bank's automated acknowledgement verifies delivery, registration on 2026-08-21, and forwarding to responsible staff. It does not establish formal chargeback acceptance, Mastercard routing, a merits decision, or any additional refund."
  },
  "latest_processor_complaint_state": {
    "as_of": "2026-08-19T08:33:00+09:00",
    "final_response_maintained_after_authenticated_anthropic_notice": true,
    "existing_track_transaction_rows_addressed": 0,
    "existing_track_transaction_rows_total": 8,
    "required_response_fields_filled": 0,
    "required_response_fields_total": 56,
    "separate_formal_support_case_closed_for_centralization": true,
    "new_complaint_reference_supplied": false,
    "additional_original_payment_refund_verified_usd": "0.00",
    "evidence_boundary": "The support-case closure is procedural routing only. It is not a refund, reversal, merchant action, safe processor reference, or transaction-level disposition."
  },
  "tracks": [
    {
      "id": "july17_full_day",
      "label": "July 17 full-day automatic-recharge dispute",
      "status": "unresolved",
      "charge_count": 6,
      "demand_usd": "604.71",
      "automatic_purchases": true,
      "manual_purchases_included": false,
      "source_url": "https://coolak.github.io/anthropic-claude-billing-incident/july-17-receipt-timeline.html",
      "claim_period": {
        "covered_period": "entire July 17 merchant date shown on the six automatic-recharge records",
        "anthropic_selected_correction_window": "18:16–18:47 UTC",
        "correction_window_limits_claim": false,
        "boundary": "Anthropic's selected correction window is its correction scope, not this claim's period."
      },
      "timestamp_semantics": "Receipt-email delivery time, not an internal debit, recharge-trigger, payment-creation, or invoice-creation timestamp.",
      "evidence_establishes": [
        "Original merchant receipts establish the six automatic purchase objects and their amounts.",
        "Receipt bodies show the purchases as paid on July 17 even though the final receipt email was delivered after midnight UTC."
      ],
      "evidence_does_not_establish": [
        "Receipt-email delivery times do not establish internal debit, recharge-trigger, payment-creation, or invoice-creation times.",
        "The public official incident record does not independently map every July transaction to Anthropic's acknowledged incident."
      ],
      "transactions": [
        {
          "sequence": 1,
          "receipt_email_delivered_at": "2026-07-17T18:33:49Z",
          "amount_usd": "97.12",
          "merchant_description": "Automatic usage-credit recharge, Claude Individual plan",
          "included_in_demand": true,
          "refund_status": "not_verified",
          "verified_original_payment_refund_usd": "0.00",
          "remaining_unresolved_usd": "97.12"
        },
        {
          "sequence": 2,
          "receipt_email_delivered_at": "2026-07-17T19:51:34Z",
          "amount_usd": "108.46",
          "merchant_description": "Automatic usage-credit recharge, Claude Individual plan",
          "included_in_demand": true,
          "refund_status": "not_verified",
          "verified_original_payment_refund_usd": "0.00",
          "remaining_unresolved_usd": "108.46"
        },
        {
          "sequence": 3,
          "receipt_email_delivered_at": "2026-07-17T21:08:28Z",
          "amount_usd": "95.21",
          "merchant_description": "Automatic usage-credit recharge, Claude Individual plan",
          "included_in_demand": true,
          "refund_status": "not_verified",
          "verified_original_payment_refund_usd": "0.00",
          "remaining_unresolved_usd": "95.21"
        },
        {
          "sequence": 4,
          "receipt_email_delivered_at": "2026-07-17T21:48:33Z",
          "amount_usd": "101.05",
          "merchant_description": "Automatic usage-credit recharge, Claude Individual plan",
          "included_in_demand": true,
          "refund_status": "not_verified",
          "verified_original_payment_refund_usd": "0.00",
          "remaining_unresolved_usd": "101.05"
        },
        {
          "sequence": 5,
          "receipt_email_delivered_at": "2026-07-17T22:50:04Z",
          "amount_usd": "97.51",
          "merchant_description": "Automatic usage-credit recharge, Claude Individual plan",
          "included_in_demand": true,
          "refund_status": "not_verified",
          "verified_original_payment_refund_usd": "0.00",
          "remaining_unresolved_usd": "97.51"
        },
        {
          "sequence": 6,
          "receipt_email_delivered_at": "2026-07-18T04:47:33Z",
          "amount_usd": "105.36",
          "merchant_description": "Automatic usage-credit recharge, Claude Individual plan",
          "included_in_demand": true,
          "refund_status": "not_verified",
          "verified_original_payment_refund_usd": "0.00",
          "remaining_unresolved_usd": "105.36"
        }
      ]
    },
    {
      "id": "august1_post_reset",
      "label": "August 1 post-reset automatic-recharge dispute",
      "status": "unresolved",
      "charge_count": 2,
      "demand_usd": "995.67",
      "verified_original_payment_refund_usd": "15.26",
      "remaining_unresolved_usd": "980.41",
      "automatic_purchases": true,
      "manual_purchases_included": false,
      "source_url": "https://coolak.github.io/anthropic-claude-billing-incident/august-1-evidence-chain.html",
      "timestamp_semantics": "Receipt-email delivery time in Japan Standard Time.",
      "latest_authenticated_anthropic_billing_correction": {
        "email_delivered_at": "2026-08-19T03:14:34+09:00",
        "incident_window_as_stated_by_anthropic": "2026-07-24 through 2026-08-11",
        "mechanism_as_stated_by_anthropic": "Some cloud-hosted Claude Code and Cowork sessions repeatedly restarted while waiting on an unanswered permission prompt; each restart caused a model call and billed usage the customer did not initiate.",
        "fix_date_as_stated_by_anthropic": "2026-08-12",
        "affected_usage_credit_charges_usd": "15.26",
        "total_remediation_as_stated_usd": "30.52",
        "verified_original_payment_refund_usd": "15.26",
        "additional_account_usage_credit_usd": "15.26",
        "additional_account_credit_counts_as_original_payment_refund": false,
        "remaining_august1_unresolved_usd": "980.41",
        "evidence_boundary": "The email does not map its calculation to both August 1 invoices, explain the zero/partial refund split, cover the July 17 incident, or establish a cause for the separate August 12 charges."
      },
      "evidence_establishes": [
        "Original merchant records establish two automatic purchases, their amounts, and their Claude Individual extra-usage classification.",
        "The reset-to-credit sequence is a first-party customer observation preserved in the public evidence record."
      ],
      "evidence_does_not_establish": [
        "The public payment records do not independently establish the exact included-limit reset time.",
        "The public evidence does not independently establish Anthropic's server-side entitlement or routing decision."
      ],
      "transactions": [
        {
          "sequence": 7,
          "receipt_email_delivered_at": "2026-08-01T07:50:52+09:00",
          "amount_usd": "496.75",
          "merchant_description": "Auto recharge extra usage, Claude Individual plan",
          "included_in_demand": true,
          "refund_status": "not_verified",
          "verified_original_payment_refund_usd": "0.00",
          "remaining_unresolved_usd": "496.75"
        },
        {
          "sequence": 8,
          "receipt_email_delivered_at": "2026-08-01T12:25:00+09:00",
          "amount_usd": "498.92",
          "merchant_description": "Auto recharge extra usage, Claude Individual plan",
          "included_in_demand": true,
          "refund_status": "partial_original_payment_refund_issued",
          "verified_original_payment_refund_usd": "15.26",
          "remaining_unresolved_usd": "483.66",
          "refund_issued_date": "2026-08-17",
          "refund_destination": "original Link payment route",
          "refund_reason_as_stated_by_anthropic": "Automatic extra-usage reload charged during a service issue affecting hosted Claude sessions from July 24 through August 12, 2026."
        }
      ]
    },
    {
      "id": "august12_post_charge_capture",
      "label": "August 12 automatic charges with Auto-reload off at post-charge capture",
      "status": "unresolved",
      "charge_count": 2,
      "demand_usd": "99.08",
      "automatic_purchases": true,
      "manual_purchases_included": false,
      "source_url": "https://coolak.github.io/anthropic-claude-billing-incident/august-12-disabled-auto-reload.html",
      "timestamp_semantics": "Receipt-email delivery time in Japan Standard Time.",
      "evidence_establishes": [
        "Original merchant records establish two completed automatic purchases and their amounts.",
        "A signed-in billing screenshot captured about 24 minutes after the second receipt email shows Auto-reload off when captured."
      ],
      "evidence_does_not_establish": [
        "The post-charge screenshot does not independently establish the Auto-reload setting at either internal recharge-trigger time.",
        "The public evidence does not independently establish the historical setting-change timestamp or Anthropic's internal trigger records."
      ],
      "transactions": [
        {
          "sequence": 9,
          "receipt_email_delivered_at": "2026-08-12T05:13:57+09:00",
          "amount_usd": "49.88",
          "merchant_description": "Auto-recharge credits, Claude Individual plan",
          "included_in_demand": true,
          "refund_status": "not_verified",
          "verified_original_payment_refund_usd": "0.00",
          "remaining_unresolved_usd": "49.88"
        },
        {
          "sequence": 10,
          "receipt_email_delivered_at": "2026-08-12T05:56:55+09:00",
          "amount_usd": "49.20",
          "merchant_description": "Auto-recharge credits, Claude Individual plan",
          "included_in_demand": true,
          "refund_status": "not_verified",
          "verified_original_payment_refund_usd": "0.00",
          "remaining_unresolved_usd": "49.20"
        }
      ]
    }
  ],
  "exclusions": [
    {
      "scope": "July 17",
      "description": "One separate USD 100.00 manual usage-credit purchase",
      "included_in_demand": false
    },
    {
      "scope": "June discounted-purchase failure",
      "description": "Separate manual credit-purchase issue",
      "included_in_demand": false
    },
    {
      "scope": "Adjacent dates",
      "description": "Earlier dates and July 18 may potentially be related but remain unquantified and outside the present demands unless Anthropic's transaction-level records establish a connection.",
      "included_in_demand": false
    }
  ],
  "requested_remedy": "Refund the remaining documented automatic-charge balances to the original payment methods and provide a transaction-by-transaction reconciliation."
}